- Took shoe in with one problem - stitching required for less than half an inch (a two second job at the most) - took it in on Wednesday. To pick up the following Monday. Did so on Tuesday - went to wear the shoes on Wednesday and the shoe is not fixed. Took it back, owner said it was not "that" buckle that was mended but another one. There was only ONE buckle that needed mending when I took the shoe in. When I asked what happened to the buckle that was still broken I received a very dirty look and a retort "how do I know?'". She made me feel as if was trying to pull a fast one and have the shoe repaired for nothing. Did I mentioned that I was way overcharged? $12.60 I kid you not. So very rude. Might add, I moved here in 2003 and have NEVER been treated in this manner by ANY tradesperson. Always most helpful and respectful. This business is rated a big fat "-F" and will pass the word on.
Ladies! If you have a pair of shoes that are just slightly too tight I definitely suggest you take them here. I had a pair of cute heels that pinched my toes a little but I really didn't want to part with them. They stretched them just the right amount and I now I can wear them comfortably. Great, friendly and prompt service.
If you have a beloved older pair of footwear never bring them to these people. I brought my very expensive boots in for a zipper repair an they refused to fix them of find a solution to what they perceived the problem to be. Instead they told me they were unfixable and to retire them, I had brought the same pair of boots in a few months earlier for zipper repairs which they did with no issues, but this time they wanted nothing to do with them and gave me my money back. they have terrible customer service and don't care since they are the only business in town.
He makes great cowboy boots, if that's what you're after. However, I have to agree with the rest of the reviews that the customer service here is terrible. They have the attitude that your business is such an inconvenience. The cobbler doesn't seem to want to do more than the absolute minimum that's required. I will definitely take my business elsewhere next time I'm in need of shoe repair.
If I could rate this a zero, I absolutely would. I called on a Wednesday to see if there were any problems in the repair of my shoes, or if there was a chance they would be done early, as opposed to Friday when they needed to be picked up. There was trouble communicating on the first call, which is understandable. However, I received a call later in the day, where the owner told me that since I "rushed" him, he wasn't going to do the shoes at all. He told me he has no time for customers that don't "trust him", when he made me pay upfront before the job for the shoes was even done. He was completely rude and did not handle my business at all. He refused to complete the job I had already PAID FOR. This is a very poorly run business. I do not recommend at all.
Oh's Western Shoes & Repair is a Canadian Shoe Store based in Chilliwack, British Columbia. Oh's Western Shoes & Repair is located at 45610 Luckakuck Way, Chilliwack, BC V2R 1A2, Canada.
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